Zappix Secures New Client in Healthcare Services, Elevating Customer Experience with Digital Self-Service Solutions
Zappix is proud to announce the successful expansion of its services to a healthcare services provider.
The provider, specializing in comprehensive wellness programs for employees across multiple organizations, has chosen Zappix to enhance their customer experience through advanced digital self-service capabilities.
The client will implement Zappix’s cutting-edge digital self-service solutions to address two primary customer service needs: login credential resets and assistance with forms and FAQs. By automating these frequent service requests, Zappix will empower users to self-serve efficiently through digital channels, ultimately reducing overall call volumes.
“We are excited to welcome an innovative corporate wellness provider to our client roster,” said Yossi Abraham, President & CEO of Zappix. “By utilizing our digital self-service solutions, they will streamline customer interactions, lower operational costs, and significantly enhance user satisfaction. This new sale highlights Zappix’s ongoing dedication to providing state-of-the-art digital engagement tools across various industries.”
Key Benefits of the Solution:
Call Deflection: Zappix’s Visual IVR will significantly reduce inbound call volumes, enabling customer service agents to focus on more complex inquiries.
Self-Service Empowerment: Users will have the ability to independently resolve issues related to login credentials and form submissions, minimizing frustration and delays.
Operational Efficiency: Automating routine service requests will help the provider optimize operations, cut costs, and deliver a more efficient user experience.
About Zappix
Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist.
The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
To learn more about Zappix, go to http://www.zappix.com.
Contact
Zappix, Inc.
marketing@zappix.com
(781) 739-2770
Shannon Colbert
shannon.colbert@zappix.com
Shannon Colbert
Zappix, Inc.
+1 781-739-2770
email us here
Distribution channels: Healthcare & Pharmaceuticals Industry, Technology, Telecommunications
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